Data and Privacy Notice
At HealphiYou we deem it highly important to ensure we secure your personal information.
What information do we collect?
We gather information about you (such as your name, email address, phone number, shipping address and billing address) when you:
- Visit our Website
- Create an account with us/or buy products on the Website.
- Participate in our promotions, competitions, customer surveys and questionnaires
- Get in contact with us via e-mail, phone or letter
- Complete and submit any forms on the website
To ensure the data we gather about you is valid and so that we can send you the promotions that you will be interested in, we may choose to add to this data by collecting information from other sources such as the electoral roll.
How we use your information
It is simply to understand you better and to make it possible for us to personalise the Website for you by displaying the offers and promotions that will be more relevant to you. We use your information to:
- Manage, develop and improve the Website
- Personalise our services, offers and promotions best suited to you
- Operate your account
- Process any orders you make
- Inform you of any important changes we make to the Website and our offers
- Develop and improve our products and services
- Manage promotions, competitions, customer surveys and questionnaires so you only see ones relevant to your interests
- Check and verify your identity, and to counter or detect crime. In performing checks, your information may be disclosed to credit reference agencies, who may keep a record of that information. This is not a credit check and this will not affect your credit rating in any way.
This data will never be shared with any other business outside of HealphiYou, or as otherwise outlined in this Policy.
Marketing and customer research
We may contact you foregoing your agreement:
- With details of offers and information in regards to HealphiYou products or services
- With offers and information about products or services from our selected partners, or for customer research e.g. to help improve our services or the Website.
It is entirely your choice if you wish to receive or not receive this information. However, if you tell us that you don’t want to receive marketing information from us this, will mean that you won’t get details of great offers or promotions that may be of interest to you.
You may choose to no longer receive marketing information from us by:
- clicking on the “unsubscribe” link on the bottom of any of our e-mails;
- writing to us at: Healphiyou, via Chiltern Mills, Cross Gates Road, Cross Gates, Leeds, LS15 7PE, United Kingdom;
- emailing us at firstname.lastname@example.org.
To provide you with information about cookies that we use on the Website we use a classification that was developed by the International Chamber of Commerce UK. This will explain to you more about the cookies we specifically use, the reason why we use them, and the functionality you will lose if you decide you don’t want to have them on your device.
What is a cookie?
Cookies are small text files containing information which is downloaded to the user’s personal computer, mobile or other device when you visit a website. This information is then sent back to the originating website on each subsequent visit, or to another website that recognises that cookie. This simply allows our site to recognise our users’ personal devices and keep some useful information about the users’ interests in the site or past actions, enhancing their experience on the Website.
There are two types of cookies that can be used:
Persistent cookies – These cookies will stay on a user’s device for the period of time declared within the cookie and stimulate each time that the user visits the website that created that particular cookie.
Session cookies – These cookies let website operators link the actions of a user throughout their browser session. Browser sessions start when once a user opens the browser window and will finishes when that user closes the browser window. Session cookies aren’t permanent and are deleted once the user has closed the browser window.
Cookies have many jobs. For example, they allow you to navigate between pages efficiently, memorizing and keeping track of your preferences, they basically improve your user experience, and they can also help to ensure that adverts shown to you online are more relevant to your interests.
We use a variety of cookies on our website, for example:
- To allow access to secure areas of the website (like shopping baskets). These cookies are strictly necessary, and no consent is required.
- Collect unspecified information on the pages that get visited.
- Remember your details, such as shipping address, these kinds of cookies allow us to improve your experience.
Using browser settings to manage cookies
You are capable of using the settings within your browser to monitor the cookies that can be placed onto your personal device. The ‘Help’ menu on the menu bar of most browsers will inform you of how to restrict your browser from accepting new cookies, how to have the browser notify you when a new cookie is saved to your personal device a new cookie and how to disable cookies altogether.
Cookies are vital to enable you to make the most of some of the Website’s features, so it is advised that you keep them on. For example, if you restrict your device from saving cookies, you will not be able to add products to your Shopping Basket, or continue to Checkout. However, if you keep cookies enabled, it cannot be stressed enough that you remember to sign out of accounts whilst using a shared device to protect your personal information and data.
As is true of most web sites, we and our third party tracking-utility partner collect certain information automatically and keep it in log files. This information includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data.
We use this information, which keeps individual users anonymous, to keep track of trends, to administer the Website, to track users’ navigation throughout the Website and to collect analytical data about our user base as a unit.
Social Media Features & Widgets
It is highly important to us that we keep the personal information of our users secure. We follow universally accepted industry standards to safeguard the personal information that is given to us, during transmission and once we are given it. When you enter personal information on our order forms, we encrypt the transmission of that data using secure socket layer technology (SSL) – needs confirming. If you have any questions in relation to our security features you can contact us email@example.com
Disclosing your information
We will never disclose your information to anyone outside HealphiYou except where we have your consent; where we are required or permitted to do so by law, such as when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order, or legal process; where other companies who provide a service to us as part of our order process require that data i.e. delivery companies, payment providers; or companies who send out email communications on our behalf; or where they are successors in title to our business. We will never share your data with other companies for marketing purposes.
Throughout our site there may be links to other websites which we are not held responsible for and not enclosed by this Policy. Those that operate these sites may gather data from you that will be useful to them conforming their policy, we cannot guarantee that their policies will be similar to ours.
Our Website offers publicly accessible blogs, testimonials or reviews. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them. To request removal of your personal information from our blog or community forum, contact us at firstname.lastname@example.org. In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why.
Changes to our policy
This Policy will replace all previous types and is correct as of June 16th 2016. We are able update this privacy statement to reflect changes to our information practices if needed. If we carry out any material changes we will alert you of this by means of an outstanding notice on this Website prior to the changes beginning. We welcome you to occasionally review this page and our Website for the latest information on our privacy updates.
If you have any queries, please contact us at email@example.com or writing to us at Healphiyou, via Chiltern Mills, Cross Gates Road, Cross Gates, Leeds, LS15 7PE, United Kingdom